Terms of Service

1. What the service is

AI Sales Inbox is a software service (SaaS) for online sellers in Bangladesh who sell on Facebook, Instagram, WhatsApp, TikTok and YouTube. It brings a seller’s messages and comments from those channels into one inbox, lets an AI sales assistant answer customers using the seller’s own product list and prices, and lets the seller manage products, orders, coupons, stock, scheduled posts, couriers and billing from one dashboard.

By creating an account and using the service, you agree to these terms. If you do not agree, please do not use the service.

2. Plans and prices

The service is sold as monthly plans. Each plan includes a set number of AI replies per month. The current plans are:

• Small — ৳499 per month: 500 AI replies per month, 1 connected channel.
• Medium — ৳999 per month: 2,000 AI replies per month, up to 3 connected channels.
• Large — ৳1,999 per month: 8,000 AI replies per month, unlimited connected channels.

The price shown on the Plans page at the time you buy is the price you pay. If a plan’s price changes, the new price applies only to new purchases and renewals, and we will show it on the Plans page before you pay. You can see how many replies you have used, and the cost of every AI reply, on the Billing page.

3. Trial and free credit

New accounts get a 14-day free trial and ৳50 free credit. No card is needed to start the trial. When the trial ends, you need an active plan to keep using AI replies.

4. Wallet top-ups and payments

Payments are manual. To add credit to your wallet, send money by bKash, Rocket or Nagad (Send Money), then submit the amount and the transaction ID (TrxID) from the Billing page. The money is added to your balance only after our team checks and approves the top-up. A live payment gateway is not connected yet, so no card payment is taken directly on this website, we never ask for your card number or PIN, and we never charge you automatically — you only pay when you send money yourself.

Because top-ups are checked by hand, a top-up is only added after approval. If you sent money by mistake, contact us through the Contact page or at info.yearmedia@gmail.com as soon as possible, before the top-up is approved, so we can check it. Wallet balance is used only inside the service (plans and AI replies) and cannot be withdrawn as cash.

5. Refunds

Top-ups are manual, so refunds are handled by hand as well. If you sent money by mistake, or you have unused credit and want it back, contact us at info.yearmedia@gmail.com with your account email, the amount, and the transaction ID (TrxID). We refund unused credit on request, and the refund is sent back by the same Send Money method (bKash, Rocket or Nagad) you used to pay. We do not promise a fixed refund deadline — each request is checked by hand — but we answer every request. Unused wallet balance is not refunded when an account is closed for misuse (see section 9).

6. The AI assistant

The AI assistant drafts replies from the products, prices, and stock you enter. It must not invent prices: if a price is not in your product list, it says so instead of guessing. You can turn the AI off for any chat from the Inbox and answer yourself. The AI is a helper, not a salesperson — you are responsible for the orders you confirm, the prices you charge, and the deliveries you make. The AI can make mistakes; always check an order before you confirm it to a customer.

7. Acceptable use

You must not use the service to:

• Send spam, bulk unsolicited messages, or scams.
• Commit fraud, sell illegal goods, or mislead customers about price, stock, or delivery.
• Impersonate another person or business, or connect a Page, account or channel you do not own or manage.
• Harass, threaten, or abuse anyone.
• Break the rules of Meta, Google, TikTok, WhatsApp, or any courier you use through the service.
• Try to break, overload, or gain unauthorised access to the service or another seller’s workspace.

8. Your responsibilities

• Your accounts: only connect Facebook Pages, Instagram accounts, WhatsApp numbers, TikTok accounts and YouTube channels that you own or are authorised to manage. You are responsible for keeping your login safe and for everything done under your account.
• Platform rules: your Page, account and channel must follow the rules of Meta, Google, TikTok and WhatsApp. If a platform limits or removes your Page or channel, the service cannot restore it.
• Your shop: you are responsible for your products, prices, stock, orders, deliveries and customer service. Couriers (Steadfast and Pathao) deliver under their own terms; we only book the parcel for you.
• Your customers’ data: you may only use a buyer’s name, phone number and address to fulfil their order. Do not share or sell buyer data to anyone else. How we handle that data is explained in the Privacy Policy.

9. Suspension and termination

We may suspend or close an account that misuses the service (for example spam, fraud, or impersonation), breaks these terms, or breaks a platform’s rules. We will tell you why when we can. You can stop using the service at any time; your data is deleted as explained in the Privacy Policy and on the Data Deletion page. Unused wallet balance is not refunded when an account is closed for misuse.

10. Availability and liability

The service is provided “as is”. We work to keep it running, but Facebook, Instagram, WhatsApp, TikTok, YouTube, couriers and AI providers can change their services, limit access, or go down, and we cannot promise the service will always be available or error-free. Some channels need approval from Meta, Google or TikTok before they can connect, and that approval is outside our control.

To the maximum extent allowed by law, our total liability for any claim about the service is limited to the fees you paid us in the 3 months before the claim. We are not liable for lost sales, lost profits, or damage caused by a platform outage, a courier delay, or an AI reply you did not check.

11. Changes to these terms

These terms may change as the service grows (for example when a live payment gateway or new channels are added). The “Last updated” date above will change, and major changes will be announced in the dashboard. If you keep using the service after a change, you accept the new terms.

12. Governing law

These terms are governed by the laws of Bangladesh.

13. Contact

AI Sales Inbox is operated by Year Media. Questions about these terms: email us at info.yearmedia@gmail.com or contact us through the Contact page.